Whitepaper: Why Workforce IAM Cannot Replace CIAM — Built for Customers

IAM and CIAM are distinctly different. One fundamental difference between managing customer and employee account access? Control. Companies manage and limit the devices employees use. But customers expect the freedom to log in with any device they choose.

So if you try to meet customer needs with IAM instead of CIAM, multi-device support becomes your first insurmountable problem. This is merely one example. Many factors invoke major differences in the capabilities needed to serve and secure customers versus employees. We’ll cover it all.

In this white paper, you’ll learn 8 key differences between IAM vs. CIAM — unique challenges that dictate different capabilities and design. Customers and employees have vastly different needs in terms of user experience, scalability and reliability, devices, channels, integrations, privacy and data regulations, identity verification and fraud detection and prevention.

Throughout the paper, you’ll find relevant insights and examples that demonstrate why repurposing IAM for customers is the wrong approach. By the end, you’ll know what’s needed in a CIAM solution to achieve the best outcomes for your customers.

Fill out the form to get your free copy.

Latest Articles

It’s time to get rid of passwords!

In addition to being outdated, passwords create frictions and hassles for workflows, teams, and users. We enable the complete elimination of passwords, securely and with an optimal user experience – by implementing the latest IAM & CIAM innovative solutions.  We are using a technology called FIDO2 (Fast ID Online) Authentication – new passwordless authentication method that relieves credentials […]

Ganesh The Awesome Senior Pre & Post-Sales Engineer at GlobalDots
10th November, 2022
How To Implement Passwordless Authentication: A Step by Step Guide

Login details are criminals’ favorite type of data, as they allow complete impersonation of a legitimate user on your system. By successfully compromising an account, an attacker becomes a wolf in sheep’s clothing, appearing completely innocuous until they launch their attack.  One of the most common consequences of cracked credentials is a data breach, the […]

Miguel Fersen Director for Iberia and LATAM, GlobalDots
27th July, 2022
The definitive guide for a complete SOC solution

Bad actors succeed when organizations are not prepared or if they treat their cybersecurity with an “it won’t happen to me” mentaillity. These two are exactly what hackers look for when either trying to extort a business or when targeting one for any other purpose.  Integrating a complete SOC solution (whether in-house or outsourced) into your business […]

Ganesh The Awesome Senior Pre & Post-Sales Engineer at GlobalDots
9th January, 2023
A CISO’s Essential Guide to API Security

Learn how to reduce the business risk of API attacks – and maximize the value of digital innovation.  APIs are the entry point to your organization’s most critical data and services. Their protection is crucial to reduce risks, maximize program value, and generate growth. In this guide, we take a close look at the special […]

Ganesh The Awesome Senior Pre & Post-Sales Engineer at GlobalDots
15th September, 2022

Unlock Your Cloud Potential

Schedule a call with our experts. Discover new technology and get recommendations to improve your performance.

    GlobalDots' industry expertise proactively addressed structural inefficiencies that would have otherwise hindered our success. Their laser focus is why I would recommend them as a partner to other companies

    Marco Kaiser
    Marco Kaiser

    CTO

    Legal Services

    GlobalDots has helped us to scale up our innovative capabilities, and in significantly improving our service provided to our clients

    Antonio Ostuni
    Antonio Ostuni

    CIO

    IT Services

    It's common for 3rd parties to work with a limited number of vendors - GlobalDots and its multi-vendor approach is different. Thanks to GlobalDots vendors umbrella, the hybrid-cloud migration was exceedingly smooth

    Motti Shpirer
    Motti Shpirer

    VP of Infrastructure & Technology

    Advertising Services