IAM and CIAM are distinctly different. One fundamental difference between managing customer and employee account access? Control. Companies manage and limit the devices employees use. But customers expect the freedom to log in with any device they choose.

So if you try to meet customer needs with IAM instead of CIAM, multi-device support becomes your first insurmountable problem. This is merely one example. Many factors invoke major differences in the capabilities needed to serve and secure customers versus employees. We’ll cover it all.

In this white paper, you’ll learn 8 key differences between IAM vs. CIAM — unique challenges that dictate different capabilities and design. Customers and employees have vastly different needs in terms of user experience, scalability and reliability, devices, channels, integrations, privacy and data regulations, identity verification and fraud detection and prevention.

Throughout the paper, you’ll find relevant insights and examples that demonstrate why repurposing IAM for customers is the wrong approach. By the end, you’ll know what’s needed in a CIAM solution to achieve the best outcomes for your customers.

Fill out the form to get your free copy.

Learn More

It’s time to get rid of passwords!
Customer Identity & Access Management (CIAM) Identity & Access Management (IAM) Passwordless Authentication
Nesh (Steven Puddephatt), Senior Solutions Engineer @ GlobalDots 10.11.22

In addition to being outdated, passwords create frictions and hassles for workflows, teams, and users. We enable the complete elimination of passwords, securely and with an optimal user experience – by implementing the latest IAM & CIAM innovative solutions.  We are using a technology called FIDO2 (Fast ID Online) Authentication – new passwordless authentication method that relieves credentials […]

Watch more
How To Implement Passwordless Authentication: A Step by Step Guide
Customer Identity & Access Management (CIAM) Identity & Access Management (IAM) Passwordless Authentication
Miguel Fersen, Senior Cloud Consultant @ GlobalDots 27.07.22

Login details are criminals’ favorite type of data, as they allow complete impersonation of a legitimate user on your system. By successfully compromising an account, an attacker becomes a wolf in sheep’s clothing, appearing completely innocuous until they launch their attack.  One of the most common consequences of cracked credentials is a data breach, the […]

Read more
A CISO’s Essential Guide to API Security
API Security
Admin Globaldots 15.09.22

Learn how to reduce the business risk of API attacks – and maximize the value of digital innovation.  APIs are the entry point to your organization’s most critical data and services. Their protection is crucial to reduce risks, maximize program value, and generate growth. In this guide, we take a close look at the special […]

Read more
Unlock Your Cloud Potential
Schedule a call with our experts. Discover new technology and get recommendations to improve your performance.
Book a Demo